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  • What is your return policy?
    We accept returns or replacements for items that arrive to you damaged. If any item is damaged when you receive it, please let us know within 5 days of receiving your item. If you contact us after the 5 days of receiving your item, we cannot accept the damaged items.  To be eligible for a return or replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Damaged items cannot be washed or worn when it is claimed to be damaged. They must also have original tags attached. When we received the item and once its approved for refund we will refund the amount in actual payment method in which you bought that product We will ask you to provide photographs to determine if issuing a a store credit refund for the damaged items is appropriate. Store credit can be used toward similar items throughout the store and does not expire. Please be aware that store credit cannot be combined with other discount codes at checkout. To return your product, you should mail your product to: 124-16 84th Road, Suite 2c, NYC, NY 11415. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • What is your refund policy?
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your refund will be processed, and a store credit will be issued. You will receive notification via email.
  • What is your contact information?
    Please reach out to us via email at theotmarie@gmail.com if you have any questions, comments, or concerns. We would love to hear from you! Address: 124-16 84th Road, Suite 2c, NYC, NY 11415 Phone: 929-724-4808 Website: www.MarieTheOT.com
  • How can I find or contact you on social media?
    Please check out our social media sites! Facebook: https://www.facebook.com/theOTMarie Instagram: https://www.instagram.com/theotmarie/ Amazon: https://www.amazon.com/shop/theotmarie Pinterest: https://www.pinterest.com/theoccupationaltherapist/
  • How can I contact you with questions about my order? 
    Contact us at theotmarie@gmail.com for questions related to refunds, replacements, and returns.

Get in Touch

124-16 84th Road, Suite 2

NYC, NY 11415

929-724-4808

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